Emotional Intelligence (n) the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.
It sounds like a trending buzz word stirred up in a lab by an excitable palm reader. But the truth is, this is a concept we should talk about, particularly when it comes to real estate and your real estate professional.
It is generally said to include three skills: (1) emotional awareness; (2) the ability to harness emotions and apply them to tasks like thinking and problem solving; (3) the ability to manage emotions, which includes regulating your own emotions and cheering up or calming down other people.
The fact is, there is a difference between sympathizing and empathizing. Your agent most likely cannot sympathize with your exact feelings and shouldn’t pretend to know what you’re going through. Rather, your real estate professional should have genuine empathy for your (perhaps) stressful situation by acknowledging your issues, concerns, and challenges. But instead of getting consumed by them, they should turn their energy to problem solving. My mom always told taught me, “There is a solution to every problem. You just need to find it.”
EQ happens to be a real and useful tool that we should understand and more over, ensure your real estate professional has. Sometimes if it sounds super insightful…it is!
Whitney Noble, Realtor with Coastline Properties